Return Policy

At Arsalan & Brothers, your satisfaction is our top priority. If you are not completely satisfied with your purchase for any reason, we offer a 7-day money-back guarantee. Products should not be fully used or emptied to qualify for standard returns.

To qualify for a return or refund, please ensure the following:

• You contact us within 7 days of receiving your order
• The product has not been fully used or emptied
• Your order number is provided when requesting a return
• Original packaging is preferred but not strictly required

If the product does not perform as expected, please contact us. We will review your case and do our best to provide a fair resolution.

Results may vary depending on infestation level, application method, and environmental conditions.
Return shipping may be required in some cases unless the product is defective or incorrect.

Initiating a return is simple:

1. Contact our support team via WhatsApp or email with your order number
2. Briefly describe your reason for the return
3. Our team will respond within 24 hours with return instructions
4. Ship or hand over the product as directed

We aim to make the process as hassle-free as possible for you.

Once your return is approved, refunds are processed as follows:

• Cash on Delivery (COD) orders: Refund issued via EasyPaisa, JazzCash, or bank transfer within 3–5 business days
• Online payment orders: Refunded to your original payment method within 5–7 business days

You will receive a confirmation message once your refund has been processed.

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• A photo or short video showing the issue

We will arrange an immediate free replacement or full refund at absolutely no cost to you — including return shipping.

Products that have been fully used or completely emptied are not eligible for standard returns. However, if the product genuinely did not perform as advertised, please reach out to us — customer satisfaction is our priority and we will assess your case individually.

We currently do not offer exchanges due to the high cost of reverse logistics and courier handling charges.

While shipping is completely free for our customers, we bear significant delivery and return costs. Because of this, exchanges are not feasible at this time.

We encourage customers to review product details carefully before placing an order to ensure the correct selection.